Metro Distribution Co.
Metro Distribution Co., a regional distributor serving 1,200 B2B customers from three warehouse locations, was struggling with rising freight costs and declining delivery performance. Carrier selection was handled manually by a logistics coordinator who chose carriers based on relationships rather than data. LTL shipments were rarely consolidated, leaving trailers at 55-60% utilization on average. Customers complained about inconsistent delivery windows and a lack of real-time tracking. Meanwhile, the warehouse team was processing 3,000 picks per day with a 96.2% accuracy rate — good by industry standards, but the 3.8% error rate was generating $180,000 in annual returns and re-ships.
Metro deployed CW Suite with the Digital Warehouse Coordinator, Digital Logistics Planner, and Digital B2B Account Manager. The Digital Warehouse Coordinator re-slotted the entire warehouse based on 90 days of pick-frequency data, optimized pick paths for zone-based picking, and implemented system-directed put-away. The Digital Logistics Planner replaced manual carrier selection with data-driven decisions that considered cost, transit time, reliability scores, and consolidation opportunities. The Digital B2B Account Manager automated contract pricing, credit-limit monitoring, and reorder reminders — freeing the sales team to focus on new business development.
Freight costs dropped 22% in the first six months through a combination of better carrier selection, automated LTL consolidation, and freight-invoice auditing that recovered $47,000 in billing errors. Trailer utilization improved from 58% to 79%. Warehouse pick accuracy rose from 96.2% to 99.1%, reducing returns-related costs by $140,000 annually. Order-to-ship time decreased by 34%, and customer NPS scores improved by 18 points. The logistics coordinator was promoted to a strategic transportation-planning role, using the time freed up by the Digital Logistics Planner to negotiate better carrier contracts.
“The Digital Logistics Planner found savings we didn't even know existed. Automated freight-invoice auditing alone recovered $47,000 in the first year.”
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