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1. Architect
We at CW Solutions believe in AIM (Architect, Implement and Manage) approach with all our customers. This helps us to identify the challenges faced by our customers and help to mitigate them by delivering a tailored solution. The Architect phase is where we understand the customer challenges and identify the exact solution fit for the customer. Typically, the part of the Architect work is managed by the Pre-Sales Team and the further details are defined at the start of the next phase which is Implementation.
Custom development needed
Deployment methods
Integrations
Implementation phasing
Data migrations
Data volumes
Master Data setup
Other configurations
2. Implement
The Implement phase is a crucial phase which includes the project to be implemented with the agreed scope of work and will be built on the details that were gathered during the earlier discussions and covered as part of the final approved proposal and contract.
Project Mobilisation
Design of the Solution
Solution Building and configuration
Building Customisations
Test Planning and Execution
User Acceptance Planning and Execution
Training (End User and Technical)
Go-Live Strategy and Roll Out Plan
Handover to Maintenance Team
3. Manage
The Manage phase is the final phase which includes the ongoing support provided to the customer. This phase is initiated as a transition during the Implement phase to ensure a complete and a smooth handover to the respective support team members. This typically includes the user trainings and timely updates to the solution as well.
Contract details with Predefined SLA's
Customer Trainings to IT Staff and End users
Technical integration and setup documentation
Documentation of all Customised developments done
Detailed User Manuals for existing functionality
Trainings on the new features and enhancements
Documentation and updating of user manuals
Manage the Issues/ bugs tracking and fixation
Many ways to get started
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